Associate Service Desk Technician (Tier 1) - PAE Fires IT Support Job at Technology, Automation, and Management, Inc., Huntsville, AL

  • Technology, Automation, and Management, Inc.
  • Huntsville, AL

Job Description

Job Description

Job Description

Pending Contract Award

Position Responsibility Summary:

  • Primary Function - Initial Contact & Triage (PWS 1.16.6.1, 1.16.6.3): Serves as the first point of contact for all user inquiries, performing initial triage, password resets, account unlocks, and routine troubleshooting. Ensures that standard, quick-resolution requests are addressed promptly to maintain consistent response times and customer satisfaction regardless of ticket workload fluctuations.
    • Cross-Functional Equipment Support (PWS 1.16.6.4, 1.16.10.2):** Cross-trained in Equipment Support and Asset Management receiving/tracking. Logs and documents equipment moves, adds, and changes during user support interactions, capturing serial numbers and locations in real time as part of the ticket workflow. Provides direct backup capability to Desktop Support/Field Technicians during high-volume deployment periods.

Job Tags

Contract work

Similar Jobs

DEV INC

Remote Tax Expert CPA/EA for TurboTax Guidance Job at DEV INC

 ...experienced Tax Experts for the upcoming tax season. In this fully remote role, you will assist clients in preparing their taxes using...  ...ensure customer satisfaction. Candidates should have an active EA, CPA, or Practicing Attorney credential and a minimum of 2 years of... 

Friends of San Pedro Valley Park

Vice President Board Member Job at Friends of San Pedro Valley Park

 ...funded 100% by membership dues, donations and sales proceeds. The Board of Directors oversees and manages the funding, scheduling, and...  ...provided for the benefit of park visitors by the volunteers and members of the Friends of San Pedro Valley Park organization. Board member... 

Proxi Dental Staffing

Pediatric Dentist Job at Proxi Dental Staffing

 ...Pediatric Dentist - Oklahoma City, OK Practice Setting: Pediatric Dental Clinic Location: OKC, OK Start Date: ASAP Coverage Duration: Locum or Permanent Position Overview We are seeking an experienced Pediatric Dentist to join our busy dental clinic... 

Las Trampas

Volunteer Board Member Job at Las Trampas

 ...Role Description: Volunteer Board Member Las Tramps is searching for a dedicated Board candidate who will be an integral part of our leadership team, driving the financial sustainability of Las Trampas. Key responsibilities include building a culture of enthusiasm... 

Air Combat Command

HEAVY MOBILE EQUIPMENT MECHANIC Job at Air Combat Command

 ...troubleshoot, overhaul. repair. modify. and maintain a vanety of types of heavy mob' le and automotlve equipment. Learn more about this agency Duties Help - Performs heavy mobile equipment mechanic work including troubleshooting malfunctions, determining the type...