Job Description

JOB DESCRIPTION

Global Servicing (GS) oversees consumer travel and concierge experiences, all card customer service functions for the company’s global consumer, banking, merchant, and commercial customers, as well as the key enablement functions that power our products and services. GS provides the world’s best customer experience every day by building on Amex’s 175-year legacy of service excellence, leveraging new technologies and capabilities to drive transformation, and bringing a human touch to each customer interaction.

RESPONSIBILITIES

Our Industrial Engineers act as internal business consultants to support our servicing and operations business groups. Our primary goals are to enable superior customer experiences while reducing costs, by applying thought leadership and innovation to identify process improvement opportunities. You will be leading and supporting efforts to collect data, analyze for insights, develop proposals & recommendations for senior leadership, and deploy improvements to our systems & processes. Projects will give exposure to multiple different business groups across the Enterprise, coordinating with Technologies, Finance, Risk, Operations, Marketing, Brand, external vendors, and many more.

How will you make an impact in this role?

• Directly lead projects & make a real-world impact on our business & Card Members.
• Gain experience by creating effective strategies, systems, and processes.
• Implement your statistical manufacturing tools and consulting techniques in the finance industry.
• Work as a team member in a large engineering organization of IEs, Analysts, & Project Managers - dedicated to helping improve business processes & drive optimization.
• Experience diversified opportunities at our service center, including diverse career growth opportunities horizontally and vertically within the organization.
• Receive a competitive internship compensation package.

QUALIFICATIONS

Required Qualifications

• Currently enrolled in a full-time Bachelor’s degree program
• Candidates with an expected graduation date between December 2027 and June 2028.
• Ability to communicate verbally clearly and consistently and in writing with superiors & peers.
• Adept at root cause and quantitative analysis using analytical skills.
• Understanding of continuous process improvement & problem-solving methodologies.
• Strong interpersonal skills with the capacity to work independently or in teams.
• Results driven with the ability to own projects & initiatives end-to-end.
• Demonstrated ability to drive project implementation working with diverse customer groups.
• Knowledge & exposure using common IE software (such as Excel, SQL, etc).
• Knowledge, exposure, or expertise in multiple IE topics, such as the following:
• Continuous improvement, intricate problem solving, cost benefit analysis, Six Sigma, lean, project management, statistics, operations research, forecasting, quality control/statistical process control, work/motion study, design of experiments, process or value stream, mapping, etc.

Preferred Qualifications

Currently enrolled in a full-time bachelor’s degree program in one of the below areas or similar:

• Industrial, Manufacturing, Systems, or Operations Engineering
• Informatics
• Information Technology/Systems
• Supply Chain Management
• Engineering Management

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

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