Compassion. Accountability. Collaboration. Foresight. Joy.
These are the Aspirus Core Values; and we are looking for the BEST around to join us as we demonstrate those values Every. Single. Day.
Aspirus Wausau Hospital in Wausau, WI is seeking a PATIENT EXPERIENCE ADVOCATE to join our PATIENT EXPERIENCE team!
The Patient Experience Advocate responsibility is to act as a liaison between the patient, their families, and hospital staff. The Patient Experience advocate participates in the complaint and grievance process and advocates for the patient, their families, and the hospital all while maintaining compliance with patient rights and regulatory compliance. This person works collaboratively with staff to track and trend complaints and patient satisfaction scores for performance improvement. This person can facilitate education to Aspirus employees on service excellence standards and expectations.
HOURS: Full Time, 1.0 FTE, 80 hours every two weeks
Experience/Qualifications
General understanding of health care environment practices normally acquired through completion of a Bachelor’s Degree in a healthcare related field is desired. A minimum of 2 to 3 years of experience in an acute care hospital, other health care facility, or closely related experience dealing with customer complaints and service.
A minimum of 2 to 3 years of experience in an acute care hospital, other health care facility, or closely related experience dealing with customer complaints and service.
Is proficient in Microsoft Word, Power Point, and Excel to accomplish day to day work with data management.
Knowledge of Patient Advocacy practices and Patient Experience best practices
Familiarity with regulatory/CMS/DHS standards and requirements related to patient rights
Possesses ability to multi-task and prioritize work.
Ability to review and analyze data for trends and opportunities for improvement
Strong oral and written communication skills.
Annual competencies as required by Aspirus and/or various regulatory agencies based on entity and/or job position.
Employee Benefits
Full benefits packages available for part- and full-time status.
PTO accrual from day one!
Generous retirement plan with match available.
Wellness program for employees and their families.
Aspirus Wausau Hospital, the flagship of the Aspirus system, serves northeastern Minnesota, northern and central Wisconsin, and Michigan’s Upper Peninsula. Aspirus Wausau Hospital provides primary, secondary and tertiary care services as a regional referral center. Specialty referral service emphasis exists in cardiology and cardiothoracic surgery, orthopedics and cancer. The hospital has an average daily inpatient census of 160 with approximately 15,000 admissions per year. Outpatient visits exceed 50,000 and there are also more than 24,000 annual emergency department visits. Best known for its world-class cardiovascular program, Aspirus Wausau Hospital also provides leading edge cancer, trauma, women’s health, and spine and neurological care. To learn more about Wausau click the following link: Wausau, Wisconsin (
Our Mission: We heal people, promote health and strengthen communities.
Our Vision: Aspirus is a catalyst for creating healthy, thriving communities, trusted and engaged above all others.
As an Aspirus team, we demonstrate caring, we plan to impact the future, work with happiness and enthusiasm, recognize our power to make a difference and improve the health of our communities.
Aspirus Health is a nonprofit, community-directed health system based in Wausau, Wisconsin, serving northeastern Minnesota, northern and central Wisconsin and the Upper Peninsula of Michigan. The health system operates 18 hospitals and 130 outpatient locations with nearly 14,000 team members, including 1,300 employed physicians and advanced practice clinicians. For more information visit aspirus.org.
Click here ( to learn more.
Credentials:
Position PATIENT EXPERIENCE ADVOCATE
Location
Req ID 127538
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