Senior Customer Service Representative - Government Programs Job at Conduent State&Local Solutions, Inc, Colonie, NY

  • Conduent State&Local Solutions, Inc
  • Colonie, NY

Job Description

Conduent State & Local Solutions, Inc. seeks a Customer Experience Associate IV to support mission-critical government programs. In this advanced role, you’ll handle complex customer inquiries via phone, email, and digital channels, research and resolve escalated issues, and ensure accurate documentation in CRM systems. You will coach junior team members, identify process gaps, and recommend improvements using data and quality metrics. Working closely with cross-functional teams, you’ll help optimize workflows, meet strict performance targets, and uphold compliance and confidentiality standards while delivering a consistent, high-quality customer experience.

Job Tags

Local area

Similar Jobs

Orlando Psychiatric Associates INC

Psychiatric Mental Health Nurse Practitioner (PMHNP) Job at Orlando Psychiatric Associates INC

 ...office of Orlando, FL. This is not remote. Orlando Psychiatric Associates (OPA) is a private practice with various locations...  ...Lakeland) with an immediate opening for a Psychiatric Mental Health Nurse Practitioner (PMHNP). We are looking for an excellent Provider with... 

GEX Transport

Local Truck Driver Home Daily Class A 1600per week Job at GEX Transport

 ...Drivers: Minimum 24 months of Tractor Trailer experience. Account: $1550 to $1700 per week. Home Daily : Monday to Saturday, morning shift. Operating Area: 300 mile radius ofLynchburg, VA. Duties: Complete pre trip and post trip inspections and deliver... 

Wellstar Health Systems, Inc.

Radiation Therapist -Outpatient - PRN Job at Wellstar Health Systems, Inc.

 ...( 3 Shifts every 28 days. ) Located : Cobb Hospital campus. Associate's Degree Must be a graduate from an accredited Radiation therapy program Required Must be a graduate from an accredited Radiologic Technology School (JRCERT) Required Required Minimum License... 

Western Express

CDL-A Flatbed Team Truck Driver - $0.40 to $0.73 per mile in Bahama, NC Job at Western Express

 ...Company Driver | Flatbed Location: Bahama, NC Company: Western Express Pay: $0.40 to $0.73 per mile Route Type: otr, regional Start Date: ASAP About the Position CALL TO SPEAK WITH A SEATING SPECIALIST TODAY!(***) ***-**** Team Up and... 

KForce

UX/UI Designer III Job at KForce

DescriptionA client with Kforce is seeking a UX/UI Designer III to join their team in San Diego, CA.Responsibilities:* Lead the development...  ...respond, differentiate, or lead* Create compelling executive-level narratives and presentations that synthesize complex competitive...